Channeling my inner Andy Rooney – It has gotten to the point where I avoid going to Walmart simply because of their checkout lines. It is beyond any argument or logic why they insist on opening so few registers. They have 30 registers and only open up 3 of them. At the point when all my shopping is done and I am ready to give them my money, they act indifferent. Does this make business sense to anyone?
I used to dread going to Lowe’s for the same reason until they installed the self-service checkout lanes. Now when I’m rushing to finish repairing a broken drain pipe or other domestic tragedy – bam, beep, bagged and I’m through the store and on my way. Smart move Lowe’s. Even our local grocery stores have installed the self check lanes as their Express checkout option.
In a related whine, I also get irritated with waiters who get lazy at check time. Just last night we were out to eat and the waiter had cleared all of our dishes, glasses and everything. Then he left the check. I looked it over and put my credit card in the holder and waited. And waited some more. It took him another 20 minutes to come back and give us the cheerie “Are we all ready now?”. It wasn’t like we were sitting there having drinks…the table was empty. C’mon man! Table turnover is the way you make money in this business.
Again – I find it absolutely insulting that at the point when I am willingly handing a merchant my hard-earned money, they act like it’s putting them out to take it from me. This transaction is your whole reason for being in business. Maybe it’s the fallout of spending more time shopping online with nearly instantaneous checkouts. If these merchants don’t change their ways, I may just decide to do all my shopping online.
And don’t get me started on the 10 Item-or-Less Express Lane crashers. Please people – a full cart isn’t even close to 10 items.